🔒 PRIVACY POLICY

INTRODUCTION

Thank you for your interest in our mobile application POD (the “App”) and our website https://yourpronextdoor.com/ (the "Website" or “Platform”), owned and operated by Professionals on Demand LLC (doing business as ProNextDoor and ProNextDoor for PROs). In this Privacy Policy, Professionals on Demand LLC is referred to as "we," "us," or "our." We respect the privacy of your personal information and, as such, make every effort to ensure your information is protected and remains private. We have provided this Privacy Policy to explain how we collect, use, share and protect information about the users of our App and Website. The term "user", "you" or "your" refers to the user of our Website, App and our Service including, but not limited to, the professional service provider (the “Service Provider”), the party receiving the services of a Service Provider (the “Customer”) and visitors that do not register for an account. We will not use or share your personal information with anyone except as described in this Privacy Policy.

Professionals on Demand LLC collects information about you when you use our Website or App to access our services, content, information, applications, email notifications, messaging or communication tools and other mediums, or portions of such mediums, that we provide to you (collectively the “Services”).

This Privacy Policy will inform you about the types of personal information we collect, the purposes for which we use the data, the ways in which the data is handled and your rights with regard to your personal information.

By using, accessing, or interacting with our Website or App, or our Services, you consent to the collection, use, storage, transfer and sharing of personal information that we receive from you through such use, access and interactions with us as described in this Privacy Policy.

For purposes of this Privacy Policy, "Your Information" or "Personal Information" means information about you, which may be of a confidential or sensitive nature and may include personally identifiable information ("PII"). PII means individually identifiable information that would allow us to determine the actual identity of a specific living person, while sensitive data may include other comments, content and other information that you voluntarily provide.

We may change this Privacy Policy from time to time. If we decide to change this Privacy Policy, we will inform you by posting the revised Privacy Policy on the Website or sending a notice to your registered email address. If the changes to the Privacy Policy are significant, the email notice we send you may require you to accept the revised Privacy Policy terms. Those changes will go into effect on the "Last updated" date shown at the end of this Privacy Policy. By continuing to use the Website or App and our Services, you constructively consent to the revised Privacy Policy. We encourage you to periodically review the Privacy Policy for the latest information on our privacy practices.

BY YOUR USE, AND CONTINUING USE, OF THE WEBSITE OR APP AND OUR SERVICES, YOU AGREE TO THE TERMS OF THIS PRIVACY POLICY AND YOU CONSENT TO THE COLLECTION, TRANSFER, MANIPULATION, STORAGE, DISCLOSURE AND OTHER USES OF YOUR INFORMATION (COLLECTIVELY, "USE OF YOUR INFORMATION") AS DESCRIBED IN THIS PRIVACY POLICY AND OUR TERMS & CONDITIONS WHICH MAY BE ACCESSED HERE. IF YOU DO NOT, OR NO LONGER, AGREE WITH OR CONSENT TO THIS PRIVACY POLICY AND OUR TERMS OF USE YOU MAY NOT ACCESS OR USE OUR SERVICES.

1. Information Provided Directly By You

We collect information you provide directly to us, such as when you request information about our Services, create or modify your personal account, enroll in a newsletter, post a job as a Customer for a Service Provider, as a Service Provider post your professional credentials and any information on jobs you have completed, request other Services, complete our form, survey, questionnaire or application, contact customer support, join or enroll for an event or otherwise communicate with us in any manner. This information may include, without limitation, your name, date of birth, e-mail address, physical address and phone number. Service Providers on our Platform may also be required to provide, without limitation, your business entity information, a driver license, picture ID, occupational classification data and information regarding any certification, licenses, permits or registrations you hold.

Data will not be sold or shared with third parties for promotional or marketing purposes.

This applies to all users in every state, not only to residents of California. We do not sell or share phone numbers, contact details, or other lead information with unaffiliated third parties for their own promotional, marketing, or lead-resale purposes.

We may share information with service providers that process data on our behalf only (for example, to operate our platform, send messages you have agreed to receive, or route inquiries). Those providers may use your information solely to perform services for us and must protect it in line with this Privacy Policy.

2. Information Collected Through Your Use of Our Services

We may collect certain information about you automatically when you visit or use our Services, or when you interact with emails, advertisements, or other electronic messages we send to you through the Services. This information may include your IP address, device characteristics (including device identifiers), web browser characteristics, unique identifiers and other data stored in cookies, operating system details, language preference, referring URLs, length of visits, pages viewed, and other information that may be automatically accessible to us from your browser or device. The following are some situations in which you may provide Your Information to us:

When you fill out forms or fields through our Services;
When you register for an account with our Service;
When you establish a connection with another user of our Service, i.e. Customer establishes a connection with a Service Provider, or the other way around, through us;
When you place an order to purchase something from our 3rd party affiliates or advertisers;
When, as a Service Provider, you create and display your profile and services (marketing material) on our Platform, including Jobs completed and photos;
When, as a Customer, you post a job that you want to complete with a Service Provider, including Job descriptions and photos;
When you send voice messages and videos;
When you provide responses to a survey or questionnaire;
When you join or enroll in an event through our Services;
When you register for any newsletters, forum or other materials through our Services;
When you provide information to us through a third-party application, service or website;
When you communicate with us or request information about us or our Services, whether via email or other means;
When you participate in any of our marketing initiatives, including, contests, events, or promotions; and
When you participate in reviews, ratings, forums, or provide or post any other user generated content or other submissions.

We may also automatically collect non-personal information through the use of various technologies, including, but not limited to, cookies, web server logs, tags, SDKs, tracking pixels, local storage, Scripts, APIs, session replay, screen capture, and other similar technologies. This information is used by us in order to enable us to better understand how our Services are being used by visitors and allows us to administer and customize the Services to improve your overall experience.

We may also receive information from other sources and combine that with information we collect through our Services. For example if you choose to link, create, or log in to your account with a social media and networking service, e.g. Facebook, Instagram or Linked In, or if you engage with a separate application or website that uses our API, or whose API we use, we may receive information about you or your connections from that website or application. This includes, without limitation, profile information, profile picture, gender, user name, user ID associated with your social network or media account, age range, language, country, friends list, your contact names, e-mail addresses, phone numbers, and other identifiers and any other information you permit the social media and networking service to share with third parties. The data we receive is solely dependent upon the privacy settings you have selected with the social media and networking service. You agree that you have read the third party social media or networking service Terms of Service and Privacy Policy, authorize Professionals on Demand LLC to access certain information about you that is made available through that third party social networking site, and further authorize us to collect, store, retain and use Your Information in accordance with our Privacy Policy.

4. Aggregated Data

We may collect, use and share “Aggregated Data” such as statistical or demographic data for any purpose. Aggregated Data is de-identified or anonymized and does not constitute Personal Information as this data does not directly or indirectly reveal your identity. If we ever combine Aggregated Data with your Personal Information so that it can directly or indirectly identify you, we treat the combined data as PII which will only be used in accordance with this Privacy Policy.

When you visit our Services, we may send one or more Cookies – small data files – to your device to uniquely identify your browser and let us help you log in faster and enhance your navigation through the platforms.“Cookies” are text-only pieces of information that we may transfer to an individual’s device for recordkeeping purposes. A Cookie may convey anonymous information to us about how you browse the Services so we can provide you with a more personalized experience, but does not collect Personal Information about you. Cookies allow our Service to remember important information that will make your use of the Service more convenient. A Cookie will typically contain the name of the domain from which the Cookie has come, the “lifetime” of the Cookie, and a randomly generated unique number or other value. Certain Cookies may be used on the Sites regardless of whether you are logged in to your account or not.
Session Cookies are temporary Cookies that remain in the Cookie file of your browser until you leave the Website.
Persistent Cookies remain in the Cookie file of your browser for much longer (though how long will depend on the lifetime of the specific Cookie).
When we use session Cookies to track the total number of visitors to our Website, this is done on an anonymous aggregate basis (as Cookies do not in themselves carry any Personal Information).
We may also employ Cookies so that we remember your device when it is used to return to the Website to help customize your experience on our Website. We may associate Personal Information with a Cookie file in those instances.
We use Cookies to help us know that you are logged on, provide you with features based on your preferences, understand when you are interacting with our Services, and compile other information regarding use of our Services.
Third parties with whom we partner to provide certain features on our Website or to display advertising based upon your Web browsing activity (including Affiliates and Sponsors) use Cookies to collect and store information.
Our Website may use remarketing services, to serve ads on our behalf across the internet on third party websites to previous visitors to our Website. It could mean that we advertise to previous visitors who haven’t completed a task on our Website. This could be in the form of an advertisement on the Google search results page or a website in the Google Display Network. Third-party vendors, including Google, use Cookies to serve ads based on your past visits to our Website. Any data collected will be used in accordance with our own privacy policy, as well as Google's privacy policies. To learn more, or to opt-out of receiving advertisements tailored to your interests by our third parties, visit the Network Advertising Initiative at www.networkadvertising.org/choices.
We may use third-party services such as Google Analytics to help understand use of the Services. These services typically collect the information sent by your browser as part of a web page request, including Cookies and your IP address. They receive this information and their use of it is governed by their respective privacy policies. You may opt-out of Google Analytics for Display Advertisers including AdWords and opt-out of customized Google Display Network ads by visiting the Google Ads Preferences Manager here https://adssettings.google.com/authenticated?hl=en. To provide website visitors more choice on how their data is collected by Google Analytics, Google has developed an Opt-out Browser add-on, which is available by visiting Google Analytics Opt-out Browser Add-on here https://tools.google.com/dlpage/gaoptout. For additional information on how Google uses data when you use Google partners’ sites or apps, go here: https://policies.google.com/technologies/partner-sites.
You can control the use of Cookies at the individual browser level. Use the options in your web browser if you do not wish to receive a Cookie or if you wish to set your browser to notify you when you receive a Cookie. You can easily delete and manage any Cookies that have been installed in the Cookie folder of your browser by following the instructions provided by your particular browser manufacturer. Consult the documentation that your particular browser manufacturer provides. You may also consult your mobile device documentation for information on how to disable Cookies on your mobile device. If you reject Cookies, you may still use our Website, but your ability to use some features or areas of our Service may be limited.
We cannot control the use of Cookies by third parties (or the resulting information), and use of third party Cookies is not covered by this policy.
We automatically collect information about how you interact with our Services, preferences expressed, and settings chosen and store it in Log Files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, or Website functionality, and to document your consent to receiving products, services or communications from us or our partners. If we link such information with personally identifiable information in a manner that identifies a particular individual, then we will treat all such information as PII for purposes of this Privacy Policy.
When you use our Services, we may employ Web Beacons (also known as clear GIFs or tracking pixels) to anonymously track online usage patterns. No Personally Identifiable Information from your account is collected using these Web Beacons.

6. Table of Possible Cookies

The following is a list of the possible Cookies we may use in our Services. Please note that the Cookies and other technologies may change over time.

| Cookie Name | Duration | Purpose |

| :---- | :---- | :---- |

7. Device Information

When you use our Services through your mobile phone or other digital devices, we may collect information regarding and related to your device, such as hardware models and IDs, device type, operating system version, the request type, the content of your request and basic usage information about your use of our Services, such as date and time. In addition, we may collect information regarding application-level events and associate that with your account to provide customer service. We may also collect and store information locally on your device using mechanisms such as browser web storage and application data caches.

8. SMS and Text Messaging

When you provide a mobile phone number on our Website (https://yourpronextdoor.com/), our mobile application, or through any lead or contact form operated by Professionals on Demand LLC (doing business as ProNextDoor and ProNextDoor for PROs, or "we," "us," or "our"), you may receive text messages as described in this section. This section supplements the information we collect under Section 1 (Information Provided Directly By You) and applies to phone numbers you submit to us or that we obtain in connection with our Services.

Data will not be sold or shared with third parties for promotional or marketing purposes.

This statement applies to all users in every state, not only to residents of California.

Terms and Conditions

We use SMS to confirm appointments, send reminders, and notify clients of schedule updates or important changes.
You can cancel the SMS service at any time. Just text STOP. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at info@podapp.dev.
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
If you have any questions regarding privacy, please read our privacy policy: https://yourpronextdoor.com/legals/privacy-policy

We obtain consent to send text messages in the following ways:

When you submit a form on our Website or App that displays our SMS opt-in disclosure (including language such as "I agree to be contacted by Professionals on Demand LLC via call, email, and text for house maintenance services…" and a link to this Privacy Policy), you consent to the uses described on that form and in this Policy.
When you register for an account, request Services, or otherwise provide your mobile number and continue to use our Services after being presented with applicable terms.

Important: Where our forms collect a phone number, you are not required to agree to receive marketing text messages as a condition of submitting the form or using our Services. Forms may collect phone numbers as optional fields, or may offer optional marketing consent separate from form submission, as stated on the form at the time you provide your number.

We use your phone number to deliver the messages described above, to verify your identity, to communicate about your account and Services, and for marketing consistent with your consent and applicable law.

Data will not be sold or shared with third parties for promotional or marketing purposes. Contact information you submit is used to provide our Services and to communicate with you as described in this Policy. We do not sell or share lead data with unaffiliated third parties for their own marketing, promotional, or lead-resale purposes.

We may disclose your phone number and related contact information to service providers that process data on our behalf only (for example, to send text messages, operate our CRM, route inquiries to professionals, or analyze performance). These providers are contractually required to use your information solely to perform services for us and to protect it in line with this Privacy Policy.

Retention

We retain phone numbers and messaging-related records for as long as needed to provide Services, comply with law, resolve disputes, and enforce our agreements, unless a longer or shorter period is required by law or you request deletion subject to applicable exceptions.

Changes

We may update this SMS and Text Messaging section from time to time. Material changes will be reflected in the "Last updated" date of this Privacy Policy and, where required, through additional notice on our Website or App.

🔒 PRIVACY POLICY

INTRODUCTION

1. Information Provided Directly By You

Data will not be sold or shared with third parties for promotional or marketing purposes.

2. Information Collected Through Your Use of Our Services

When you fill out forms or fields through our Services;
When you register for an account with our Service;
When you establish a connection with another user of our Service, i.e. Customer establishes a connection with a Service Provider, or the other way around, through us;
When you place an order to purchase something from our 3rd party affiliates or advertisers;
When, as a Service Provider, you create and display your profile and services (marketing material) on our Platform, including Jobs completed and photos;
When, as a Customer, you post a job that you want to complete with a Service Provider, including Job descriptions and photos;
When you send voice messages and videos;
When you provide responses to a survey or questionnaire;
When you join or enroll in an event through our Services;
When you register for any newsletters, forum or other materials through our Services;
When you provide information to us through a third-party application, service or website;
When you communicate with us or request information about us or our Services, whether via email or other means;
When you participate in any of our marketing initiatives, including, contests, events, or promotions; and
When you participate in reviews, ratings, forums, or provide or post any other user generated content or other submissions.

4. Aggregated Data

When you visit our Services, we may send one or more Cookies – small data files – to your device to uniquely identify your browser and let us help you log in faster and enhance your navigation through the platforms.“Cookies” are text-only pieces of information that we may transfer to an individual’s device for recordkeeping purposes. A Cookie may convey anonymous information to us about how you browse the Services so we can provide you with a more personalized experience, but does not collect Personal Information about you. Cookies allow our Service to remember important information that will make your use of the Service more convenient. A Cookie will typically contain the name of the domain from which the Cookie has come, the “lifetime” of the Cookie, and a randomly generated unique number or other value. Certain Cookies may be used on the Sites regardless of whether you are logged in to your account or not.
Session Cookies are temporary Cookies that remain in the Cookie file of your browser until you leave the Website.
Persistent Cookies remain in the Cookie file of your browser for much longer (though how long will depend on the lifetime of the specific Cookie).
When we use session Cookies to track the total number of visitors to our Website, this is done on an anonymous aggregate basis (as Cookies do not in themselves carry any Personal Information).
We may also employ Cookies so that we remember your device when it is used to return to the Website to help customize your experience on our Website. We may associate Personal Information with a Cookie file in those instances.
We use Cookies to help us know that you are logged on, provide you with features based on your preferences, understand when you are interacting with our Services, and compile other information regarding use of our Services.
Third parties with whom we partner to provide certain features on our Website or to display advertising based upon your Web browsing activity (including Affiliates and Sponsors) use Cookies to collect and store information.
Our Website may use remarketing services, to serve ads on our behalf across the internet on third party websites to previous visitors to our Website. It could mean that we advertise to previous visitors who haven’t completed a task on our Website. This could be in the form of an advertisement on the Google search results page or a website in the Google Display Network. Third-party vendors, including Google, use Cookies to serve ads based on your past visits to our Website. Any data collected will be used in accordance with our own privacy policy, as well as Google's privacy policies. To learn more, or to opt-out of receiving advertisements tailored to your interests by our third parties, visit the Network Advertising Initiative at www.networkadvertising.org/choices.
We may use third-party services such as Google Analytics to help understand use of the Services. These services typically collect the information sent by your browser as part of a web page request, including Cookies and your IP address. They receive this information and their use of it is governed by their respective privacy policies. You may opt-out of Google Analytics for Display Advertisers including AdWords and opt-out of customized Google Display Network ads by visiting the Google Ads Preferences Manager here https://adssettings.google.com/authenticated?hl=en. To provide website visitors more choice on how their data is collected by Google Analytics, Google has developed an Opt-out Browser add-on, which is available by visiting Google Analytics Opt-out Browser Add-on here https://tools.google.com/dlpage/gaoptout. For additional information on how Google uses data when you use Google partners’ sites or apps, go here: https://policies.google.com/technologies/partner-sites.
You can control the use of Cookies at the individual browser level. Use the options in your web browser if you do not wish to receive a Cookie or if you wish to set your browser to notify you when you receive a Cookie. You can easily delete and manage any Cookies that have been installed in the Cookie folder of your browser by following the instructions provided by your particular browser manufacturer. Consult the documentation that your particular browser manufacturer provides. You may also consult your mobile device documentation for information on how to disable Cookies on your mobile device. If you reject Cookies, you may still use our Website, but your ability to use some features or areas of our Service may be limited.
We cannot control the use of Cookies by third parties (or the resulting information), and use of third party Cookies is not covered by this policy.
We automatically collect information about how you interact with our Services, preferences expressed, and settings chosen and store it in Log Files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, or Website functionality, and to document your consent to receiving products, services or communications from us or our partners. If we link such information with personally identifiable information in a manner that identifies a particular individual, then we will treat all such information as PII for purposes of this Privacy Policy.
When you use our Services, we may employ Web Beacons (also known as clear GIFs or tracking pixels) to anonymously track online usage patterns. No Personally Identifiable Information from your account is collected using these Web Beacons.

6. Table of Possible Cookies

The following is a list of the possible Cookies we may use in our Services. Please note that the Cookies and other technologies may change over time.

| Cookie Name | Duration | Purpose |

| :---- | :---- | :---- |

7. Device Information

8. SMS and Text Messaging

Data will not be sold or shared with third parties for promotional or marketing purposes.

This statement applies to all users in every state, not only to residents of California.

Terms and Conditions

We use SMS to confirm appointments, send reminders, and notify clients of schedule updates or important changes.
You can cancel the SMS service at any time. Just text STOP. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at info@podapp.dev.
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
If you have any questions regarding privacy, please read our privacy policy: https://yourpronextdoor.com/legals/privacy-policy

We obtain consent to send text messages in the following ways:

When you submit a form on our Website or App that displays our SMS opt-in disclosure (including language such as "I agree to be contacted by Professionals on Demand LLC via call, email, and text for house maintenance services…" and a link to this Privacy Policy), you consent to the uses described on that form and in this Policy.
When you register for an account, request Services, or otherwise provide your mobile number and continue to use our Services after being presented with applicable terms.

INTRODUCTION

1. Information Provided Directly By You

2. Information Collected Through Your Use of Our Services

3. Information Collected From Other Sources Including Third Party Social Networking Sources

4. Aggregated Data

5. Cookie Policy, Log Files and Anonymous Identifiers

6. Table of Possible Cookies

7. Device Information

8. SMS and Text Messaging

Lead and contact data — no sale or sharing for third-party marketing

Terms and Conditions

How we obtain your consent

How we use and share phone numbers for messaging

Retention

Changes

INTRODUCTION

1. Information Provided Directly By You

2. Information Collected Through Your Use of Our Services

3. Information Collected From Other Sources Including Third Party Social Networking Sources

4. Aggregated Data

5. Cookie Policy, Log Files and Anonymous Identifiers

6. Table of Possible Cookies

7. Device Information

8. SMS and Text Messaging

Lead and contact data — no sale or sharing for third-party marketing

Terms and Conditions

How we obtain your consent

How we use and share phone numbers for messaging

Retention

Changes

INTRODUCTION

1. Information Provided Directly By You

2. Information Collected Through Your Use of Our Services

3. Information Collected From Other Sources Including Third Party Social Networking Sources

4. Aggregated Data

5. Cookie Policy, Log Files and Anonymous Identifiers

6. Table of Possible Cookies

7. Device Information

8. SMS and Text Messaging

Lead and contact data — no sale or sharing for third-party marketing

Terms and Conditions

How we obtain your consent

How we use and share phone numbers for messaging

Retention

Changes